2nd Line IT Support Engineer

TieTalent; Nottingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is on the lookout for a skilled 2nd Line IT Support Engineer to enhance their dynamic IT team. This role offers the opportunity to provide critical technical support, ensuring the smooth operation of IT systems while resolving a variety of technical issues. The ideal candidate will possess strong knowledge of Windows operating systems, network troubleshooting, and excellent problem-solving skills. With a focus on professional development and a collaborative work environment, this position promises a rewarding career path for those eager to contribute and grow in the IT field.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Qualifications

• Proven experience in a 2nd line support role or similar technical support position.
• Strong knowledge of Windows and network troubleshooting.

Responsibilities

• Provide 2nd line support for IT-related issues, including hardware and software.
• Monitor system performance and ensure data security.

Skills

2nd Line Support

Windows Operating Systems

Network Troubleshooting

Intune

SharePoint

Problem-Solving

Communication Skills

Education

Relevant IT Certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Job description

Join to apply for the 2nd Line IT Support Engineer role at TieTalent

About

Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons.

About The Role

We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems, and resolving technical issues.

Key Responsibilities

• Provide 2nd line support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues escalated from the 1st line support team.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and ensure the security and integrity of data.
• Collaborate with other IT team members to identify and implement improvements to IT services.
• Document and maintain accurate records of support activities and resolutions.
• Provide training and guidance to 1st line support staff and end-users as needed.

Requirements

• Proven experience in a 2nd line support role or similar technical support position.
• Strong knowledge of Windows operating systems and common software applications.
• Experience with network troubleshooting and configuration.
• Experience with Intune and SharePoint is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Hands-on attitude required.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

If this role sounds appealing, please click apply below and we will be in touch.