2nd Line IT Support Engineer

2nd Line IT Support Engineer, Nottingham

Client:

Lawfront Group Ltd

Location:

Nottingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7cff285071d6

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons.

We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group.

Currently, we are seeking an enthusiastic and technically strong 2nd Line Support Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby.

About the Role:

The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues.

Key Responsibilities:

1. Provide 2nd line support for IT-related issues, including hardware, software, and network problems.
2. Troubleshoot and resolve technical issues escalated from the 1st line support team.
3. Assist with the installation, configuration, and maintenance of IT systems and applications.
4. Monitor system performance and ensure the security and integrity of data.
5. Collaborate with other IT team members to identify and implement improvements to IT services.
6. Document and maintain accurate records of support activities and resolutions.
7. Provide training and guidance to 1st line support staff and end-users as needed.

Requirements:

1. Proven experience in a 2nd line support role or similar technical support position.
2. Strong knowledge of Windows operating systems and common software applications.
3. Experience with network troubleshooting and configuration.
4. Experience with Intune and SharePoint is a plus.
5. Excellent problem-solving skills and the ability to work under pressure.
6. Strong communication skills, both written and verbal.
7. Ability to work independently and as part of a team.
8. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

If this role sounds like something you'd like to explore then please click apply below and we will be in touch.