L2 Support Engineer (UK Based/US working hours)

NexGen Cloud; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is looking for a Technical Support Engineer to join their dynamic team. This role focuses on providing exceptional support for API integrations and GPU technologies, catering to a diverse clientele. With a strong emphasis on customer service, the position offers the opportunity to work remotely and engage with cutting-edge technologies in the cloud computing space. The ideal candidate will have a solid background in technical support, a passion for AI and machine learning, and a desire to contribute to a collaborative and inclusive work environment. If you're ready to make a significant impact, this role is for you.

Benefits

Competitive salary

Professional growth opportunities

Supportive work environment

Exposure to cutting-edge technologies

Qualifications

• 2-3 years of experience in technical support roles focused on API and GPU technologies.
• Exceptional customer service skills with strong communication abilities.

Responsibilities

• Provide technical support for API integrations and GPU performance optimization.
• Diagnose and resolve technical issues while maintaining high customer service standards.

Skills

API Integration

GPU Technology

Customer Service

Problem-Solving

Communication

Kubernetes

Virtualization

AI/ML Interest

Job description

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.

We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions.

At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.

Position Summary:

We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage and proficiency in GPU technology. The ideal candidate should possess a minimum of 2-3 years of experience in technical support roles, coupled with a strong inclination towards virtualization, and an enthusiasm for the AI/ML landscape.

Key Responsibilities:

• API Expertise: Provide comprehensive technical support to customers regarding API integrations, troubleshooting, and optimization.

• GPU Proficiency: Utilize in-depth knowledge of GPU technologies to assist customers in leveraging hardware for optimal performance.

• Customer Service: Offer timely and effective support through various channels (email, phone, chat) while maintaining a high level of professionalism and empathy.

• Issue Resolution: Diagnose and resolve technical issues, collaborating with cross-functional teams if necessary to ensure swift problem resolution.

• Documentation: Create and update support documentation, FAQs, and knowledge base articles for both internal and external use.

• Training and Guidance: Conduct training sessions and provide guidance to customers on best practices for API utilization and GPU performance optimization.

• Stay Updated: Keep abreast of industry trends, emerging technologies, and advancements in AI/ML, sharing insights within the team and with customers where applicable.

Qualifications and Skills:

• Experience: 2-3 years of demonstrated experience in technical support roles, particularly in API utilization and GPU technologies.

• API Knowledge: Profound understanding of API usage, integration, troubleshooting, and optimization.

• GPU Expertise: Strong familiarity with GPU technologies, their functionalities, and troubleshooting methodologies.

• Customer Service Skills: Exceptional customer service attitude with excellent communication and problem-solving abilities.

• Comprehensive Language skills both written and orally in English.

Good to have:

• Kubernetes: Familiarity with Kubernetes and its applications in modern software development.

• Virtualization: Understanding of virtualization technologies and their impact on hardware performance

• AI/ML Interest: An enthusiastic interest in AI/ML technologies, showcasing a willingness to learn and adapt to evolving landscapes

• Secondary languages are a benefit but not essential.

What We Offer:

• Competitive salary

• Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.

• A collaborative and supportive work environment that encourages professional growth and development.

• Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.

We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce.

Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!

Department Tech Role L2 Support Engineer Locations Remote Remote status Fully Remote