2nd Line IT Support Analyst – Logistics & Multi-Site

Lorien; Wakefield; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lorien is seeking a 2nd Line IT Support Analyst to provide BAU IT support across three sites in the Wakefield area. You will troubleshoot end-user devices, printers, and mobile devices, and resolve network and printing issues using ServiceNow and NiceLabel. Experience in logistics or distribution environments is highly desirable.

The role involves rotating shifts (PM, Mid, and Early) after induction, with one week per pattern, supporting a busy processing centre environment.

Qualifications

• 2nd line IT support experience required.
• Experience in BAU IT support activities.
• Experience in logistics or distribution environments is desirable.

Responsibilities

• Provide 2nd line IT support across three sites.
• Troubleshoot end-user devices and network connectivity issues.
• Use ServiceNow for ticket management; resolve printing issues with NiceLabel.
• Participate in weekly shift rotation with defined hours.

Skills

Windows 11

HP thin clients

Xerox printers

Android devices

Teams devices

Networking basics

Switch patching

VLAN concepts

ServiceNow

NiceLabel

SOTI MobiControl

Tools

ServiceNow

NiceLabel

SOTI MobiControl

Job description

Lorien is seeking a 2nd Line IT Support Analyst to provide BAU IT support across three sites in the Wakefield area. You will troubleshoot end-user devices, printers, and mobile devices, and resolve network and printing issues using ServiceNow and NiceLabel. Experience in logistics or distribution environments is highly desirable.

The role involves rotating shifts (PM, Mid, and Early) after induction, with one week per pattern, supporting a busy processing centre environment.