2nd Line IT Support Technician | Hospitality & Multi‑Site

Wells and Co.; Bedford; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare

Life assurance

Pension

Retail discounts

Fun culture in a unique workplace

Job summary

Wells & Co. is seeking a customer-focused 2nd Line IT Support Technician to join our growing hospitality tech team.

You’ll provide 2nd Line support to users across our Support Centre, managed pubs, and locations in the UK and France, working with colleagues to resolve incidents and fulfill requests to keep operations running smoothly. You’ll split time between remote support, hands-on troubleshooting and occasional travel to sites, ensuring excellent service and contributing to IT security and

Qualifications

• Experience in hospitality, retail or multi-site businesses is advantageous.
• Must have Windows desktop end-user support experience.
• Experience deploying and supporting mobile devices.

Responsibilities

• Deliver high-quality 2nd Line support across the business in line with SLAs.
• Providing support for desktops, laptops, mobile devices and business-critical applications.
• Provisioning and deprovisioning users, devices and accounts across on-premise and cloud platforms.
• Supporting infrastructure, network and cloud technologies.
• Assisting with IT and business-led projects.
• Rolling out and supporting technology across sites in the UK and France.
• Supporting EPOS systems, tills and hospitality technologies.
• Working with third-party suppliers and support partners.
• Performing system monitoring and preventive maintenance checks.
• Assisting with patching and maintenance.
• Identifying recurring issues and root-cause analysis to reduce tickets.
• Supporting IT security awareness and escalating risks.
• Contributing to a safe and compliant working environment.

Skills

Windows OS

Mobile devices

Active Directory

DHCP

Microsoft Server

Microsoft 365

Cloud technologies

ITIL

Vendor management / third-party

Tools

Druva

Gamma Horizon

Mimecast

Job description

Wells & Co. is seeking a customer-focused 2nd Line IT Support Technician to join our growing hospitality tech team.

You’ll provide 2nd Line support to users across our Support Centre, managed pubs, and locations in the UK and France, working with colleagues to resolve incidents and fulfill requests to keep operations running smoothly. You’ll split time between remote support, hands-on troubleshooting and occasional travel to sites, ensuring excellent service and contributing to IT security and