2nd Line Support

Lorien; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lorien is seeking a 2nd line support analyst to join our Wakefield-based team. You will implement and support supply chain technology used at our Processing Center in the UK, working within the Global IT Function and I&O Service Delivery.

This role requires hands-on incident support and collaboration with internal customers and vendors to maintain IT service quality. The ideal candidate will have experience with WMS, RF handheld devices, desktop support, networking basics, and ITIL practices.

Qualifications

• Experience in supporting supply chain tech in a fast-moving environment.
• Proven ability to work onsite with good communication skills.
• Exposure to hardware, software, and basic network concepts.

Responsibilities

• Provide onsite technical incident support for medium complexity technology.
• Collaborate with internal customers, Global IT teams and 3rd party vendors on IT solutions.
• Participate in IT Supply Chain Agile project planning and own project tasks.

Skills

WMS systems

RF HHTs

Desktop support

Networking basics

ITIL awareness

Education

IT diploma or equivalent

Job description

Job Title: 2nd line support Analyst
Location: Wakefield
Work Model: Onsite
Shift: Rotational Shifts-2 weeks on days 8-4 to be inducted, site tours, access/hardware to be issued. Then be part of the shift rotation. The shifts will be (in order) PM shift (2pm - 10pm), Mid shift (10am - 6pm), Early shift (7am - 3pm). Shifts a for a week at a time.

Description:

As a Tech Ops Analyst II

• You will be responsible for the implementation and support of Supply Chain technology used throughout our Processing Center in UK.
• You will be working within the Global IT Function, within I&O Service Delivery tower.
• As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
• You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
• You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
• You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
• Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.

What you'll need

We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.

A strong candidate would possess:

• Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT's / mobile technology, printing, and barcode technology.
• Exposure in supporting the following technology:
  • Desktop/thin client support
  • Physical server support,
  • Telephony
  • Network technology
  • Server room racking and data cabling standards
  • Asset management,
  • Diagnostics and trouble shooting.
• Experience of IT Service Operations (ITIL) including incident, problem and change management.
• Exposure to a fast paced operational / supply chain environment.
• Be able to demonstrate strong written and verbal skills

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.