2nd Line IT Support Analyst (Hybrid)

Right Now Recruitment; Royal Borough of Kingston upon Thames; Híbrido; GBP 28.000 - 30.000; Jornada completa

Descripción de la vacante

Right Now Recruitment is seeking an IT Support Analyst for a contract-to-perm role in Surbiton. The position covers 2nd line IT support across multiple sites, adheres to ITIL standards, and requires resolving software incidents and providing remote desktop support.

Office-based with hybrid working after training, 40 hours per week, 25 days holiday. The role suits graduates or IT professionals with knowledge of Windows Server, Active Directory, and networking; salary is an hourly equivalent of

Formación

• Working knowledge of SQL, Jira, Python or Oracle.
• Knowledge of Networking.
• Diploma or Degree in an IT related field.
• Understanding of Hardware, building PC's.
• MS Office skills.

Responsabilidades

• Internal IT Support across multiple sites and departments.
• Adhering to the ITIL standards.
• Resolving software incidents in line with KPIs.
• Provide remote desktop support.
• Ensure support request 'tickets' are opened, updated and closed as efficiently as possible.
• Telephone & software support for field service engineers

Conocimientos

Networking

MS Office

Educación

IT-related diploma/degree

Herramientas

Jira

SQL

Python

Oracle

Descripción del empleo

Right Now Recruitment is seeking an IT Support Analyst for a contract-to-perm role in Surbiton. The position covers 2nd line IT support across multiple sites, adheres to ITIL standards, and requires resolving software incidents and providing remote desktop support.

Office-based with hybrid working after training, 40 hours per week, 25 days holiday. The role suits graduates or IT professionals with knowledge of Windows Server, Active Directory, and networking; salary is an hourly equivalent of