2nd Line Support Engineer - Hybrid + Training & Bonus

Opus Recruitment Solutions; Bristol, Newcastle upon Tyne, Greater London, Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid working (3 days in the office)

Certification training

Solid bonus structure

Private medical options

25 days holiday

Job summary

Opus Recruitment Solutions is seeking a 2nd Line Support Engineer for their growing team in the United Kingdom. The role involves leading technical investigations and resolving issues across various platforms, including on-premises networks and cloud environments.

Candidates must have solid experience in a similar role, with opportunities for certification training and a competitive salary package, including benefits like private medical options and 25 days holiday.

Qualifications

• Solid previous experience working within a 2nd line role.
• Certifications will be an advantage.

Responsibilities

• Investigate, troubleshoot, and resolve technical incidents.
• Ensure incidents are resolved efficiently and documented accurately.
• Provide exceptional customer care in line with SLAs.

Skills

Solid previous experience working within a 2nd line role

Tools

Windows Server

Microsoft 365

Firewall

Network switches

Job description

Opus Recruitment Solutions is seeking a 2nd Line Support Engineer for their growing team in the United Kingdom. The role involves leading technical investigations and resolving issues across various platforms, including on-premises networks and cloud environments.

Candidates must have solid experience in a similar role, with opportunities for certification training and a competitive salary package, including benefits like private medical options and 25 days holiday.