IT Support Analyst

Right Now Group; Royal Borough of Kingston upon Thames; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Right Now Group is seeking an Internal IT Support Analyst to join their established IT team in Surbiton. The role covers internal IT support across multiple sites and departments, with a focus on ITIL compliance and timely incident resolution.

The position is a Contract to Perm role based in the office with Hybrid working once fully trained. Hours are 40 per week from Monday to Friday, with 25 days holiday and a supportive team environment for career development.

Qualifications

• Working knowledge of SQL, Jira, Python or Oracle.
• Diploma or Degree in IT-related field.

Responsibilities

• Internal IT Support across multiple sites and departments.
• Adhering to the ITIL standards.
• Resolving software incidents in line with KPIs.
• Provide remote desktop support.
• Ensure support request 'tickets' are opened, updated and closed as efficiently as possible.
• Software & network analysis, diagnosis, troubleshooting & debugging.
• Active Directory Administration.
• Managing NTFS Permission.
• Smart ticketing expert.
• Telephone & software support for field service engineers.
• Microsoft Windows Server 2008 & 2012.

Skills

SQL

Jira

Python

Oracle

Education

Diploma or Degree in IT-related field

Job description

IT Support Analyst - 2nd line.

Are you currently looking to secure your next opportunity within I.T?

Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.

Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.

Our client based are looking for an Internal IT Support Analyst to join their established I.T team.

Job Type: Contract to Perm

Location: Surbiton

Salary: Hourly equivalent of 28,000 - 30,000 per annum.

Role Type: Office Based - Hybrid working once fully trained

Hours: 40 per week - Mon -Fri

Holiday: 25 days

Job Role

• Internal IT Support across multiple sites and departments
• Adhering to the ITIL standards
• Resolving software incidents in line with KPIs
• Provide remote desktop support
• Ensure support request 'tickets' are opened, updated and closed as efficiently as possible
• Software & network analysis, diagnosis, troubleshooting & debugging
• Active Directory Administration
• Managing NTFS Permission
• Smart ticketing expert
• Telephone & software support for field service engineers
• Microsoft Windows Server 2008 & 2012

Desirable

• Working knowledge of SQL, Jira, Python or Oracle
• Knowledge of Networking
• Diploma or Degree in an I.T related field
• Understanding of Hardware, building PC's
• MS Office skills