2nd Line IT Engineer — Patch & Incident Response

OCC Computer Personnel; Hempstalls; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established IT services provider in the UK seeks a 2nd Line IT Engineer to join a busy service desk. The role involves supporting complex incidents, applying patches, and ensuring IT systems remain secure and stable. Ideal candidates have strong communication skills, solid patching experience, and relevant IT certifications. This position offers a 36-hour work week with shifts and requires SC Clearance or willingness to obtain it.

Qualifications

• Solid patching experience for systems and software.
• Coordinated system changes via change-management processes.
• Experience in a high-security IT environment.

Responsibilities

• Support complex incidents and apply patches to IT systems.
• Monitor performance across hardware, software, and networks.
• Guide 1st Line Support Engineers within SLAs.

Skills

Patching experience

Communication skills

Troubleshooting

Education

ITIL Certification

Microsoft Certification

CompTIA Certification

Tools

ServiceNow

Jira Service Desk

VMware

Azure

AWS

Job description

An established IT services provider in the UK seeks a 2nd Line IT Engineer to join a busy service desk. The role involves supporting complex incidents, applying patches, and ensuring IT systems remain secure and stable. Ideal candidates have strong communication skills, solid patching experience, and relevant IT certifications. This position offers a 36-hour work week with shifts and requires SC Clearance or willingness to obtain it.