2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Basingstoke; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Services provider in the UK is seeking a confident IT professional to join their team. This role involves providing end-to-end IT support and consultancy services, with opportunities for continuous training and development. You'll work both from the office and onsite with customers, addressing their IT needs across various technologies, ensuring high levels of customer satisfaction.

Benefits

Uncapped training budget

Private medical cover

25 days holiday plus bank holidays

Collaborative work environment

Qualifications

• Experience in Managed Services or field-based IT support roles.
• Hands-on experience with cloud platforms and networking.
• UK driving license and personal vehicle required.

Responsibilities

• Provide remote and onsite support for clients.
• Maintain service desk documentation accurately.
• Support a wide range of IT infrastructure including servers and networking.

Skills

Customer Interaction

Communication

Problem Solving

Time Management

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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IP-People

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EU work permit required:

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Job Views:

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Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and various industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
• Provide remote and onsite support for clients.
• Maintain accurate and current service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver excellent customer service, seek feedback, and strive for continuous improvement.
• Adhere to ISO 9001 and ISO 27001 standards for quality and security.
• Stay updated with new technologies and contribute to the team’s technical capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or field-based IT support roles.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organized approach to problem-solving and customer engagement.
• Strong time management skills and the ability to prioritize effectively.
• UK driving license and access to a personal vehicle.

Key Stakeholders:

Collaborate closely with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday plus bank holidays
• Private medical cover
• Sociable and collaborative work environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further.

We are IP-People: We empower exceptional talent!

We are a specialist recruitment business dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.