2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading IT services provider is looking for a confident IT professional to join their high-performing technical team. The role involves delivering end-to-end IT support and consultancy services to clients, requiring strong communication skills and experience in IT infrastructure. With a hybrid work model and excellent training opportunities, this position offers significant career progression within a collaborative environment.

Benefits

Uncapped training budget

Private medical cover

25 days holiday + bank holidays

Collaborative work environment

Team socials and weekly catch-ups

Qualifications

• Experience in Managed Services Service Desk or field IT support.
• Hands-on experience with cloud platforms, networking, and virtualization.
• UK driving license and own vehicle.

Responsibilities

• Support IT infrastructure including servers, routers, and critical systems.
• Provide remote and onsite support to clients.
• Maintain accurate service desk documentation.

Skills

Communication

Problem-solving

Customer engagement

Time management

Tools

Microsoft 365

Azure

AWS

Virtualization (Hyper-V, VMware)

Job description

Social network you want to login/join with:

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Client:

IP-People

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT services provider supporting a broad range of customers across sectors. This is a fantastic opportunity to join a highly skilled, supportive technical team where no two days are the same.

You’ll work from the company’s Manchester HQ and onsite with customers, delivering end-to-end IT support and consultancy services. The role offers significant exposure to cloud, networking, virtualization, and industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team supporting clients with hardware, software, cloud, and infrastructure services, both remotely and onsite, requiring strong communication and customer interaction skills.

Key Responsibilities:

• Support IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and critical systems.
• Provide remote and onsite support.
• Maintain accurate service desk documentation.
• Manage support tasks independently or in a team.
• Deliver excellent customer service, seeking feedback for improvement.
• Adhere to ISO 9001 and ISO 27001 standards.
• Stay updated with new technologies and contribute to team capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or field IT support.
• Hands-on experience with Microsoft (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, firewalls), virtualization (Hyper-V, VMware).
• Excellent communication skills.
• Professional, confident, organized problem-solving and customer engagement.
• Strong time management and prioritization skills.
• UK driving license and own vehicle.

Key Stakeholders:

Collaborate with internal teams and external customers, vendors, and partners.

• 37.5 hours/week (+ additional hours when needed)
• 25 days holiday + bank holidays
• Private medical cover
• Collaborative work environment
• Team socials and weekly catch-ups

Please apply to discuss further.

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