2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Woking; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A leading IT services provider in Woking seeks an experienced IT support professional to join their high-performing team. The role involves delivering excellent support for IT infrastructure, collaborating with diverse clients to ensure exceptional service. With a flexible hybrid work model, you’ll engage with technology and support a varied clientele while enhancing your skills in a dynamic environment.

Benefits

Private medical cover

25 days holiday plus bank holidays

Sociable, collaborative environment

Regular team socials

Continuing training budget

Qualifications

• Experience in Managed Services Service Desk or field-based IT support roles.
• Hands-on experience with networking and cloud platforms is expected.
• Strong communication skills essential for customer engagement.

Responsibilities

• Support IT infrastructure including servers, SANs, routers, and firewalls.
• Provide remote and onsite support for clients.
• Maintain accurate service desk documentation.

Skills

Customer interaction

Communication

Problem-solving

Time management

Tools

Microsoft 365

Azure

AWS

Windows Server

Hyper-V

VMware

Job description

Social network you want to login/join with:

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Client:

IP-People

Location:

Woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to join a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and various industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team supporting clients across hardware, software, cloud, and infrastructure services, both remotely and onsite. Strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support a wide range of IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
• Provide remote and onsite support for clients.
• Maintain accurate service desk documentation.
• Manage support tasks independently or as part of a team.
• Deliver excellent customer service, seeking feedback and continuous improvement.
• Adhere to ISO 9001 and ISO 27001 standards.
• Stay updated with new technologies and contribute to team capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or field-based IT support roles.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), virtualisation (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organised problem-solving and customer engagement approach.
• Strong time management and prioritisation skills.
• UK driving licence and access to a vehicle.

Key Stakeholders:

Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours as needed)
• 25 days holiday plus bank holidays
• Private medical cover
• Sociable, collaborative environment
• Regular team socials and weekly catch-ups

Please apply to discuss further.

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business connecting outstanding professionals with opportunities in Technology Solutions & Managed IT Services.