2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; High Wycombe; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise de services IT en forte croissance à High Wycombe recherche un 2nd Line Engineer pour un travail sur site et hybride. Ce rôle implique le soutien aux infrastructures IT des clients, la gestion des services et l'interaction avec des clients divers. Les candidats doivent avoir de l'expérience avec des technologies Microsoft et des plateformes cloud, ainsi qu'un bon sens de la communication. Des opportunités d'évolution de carrière et une formation continue sont également offertes.

Benefits

Uncapped training budget

Private Medical

Excellent career progression opportunities

25 days holiday + bank holidays

Sociable, collaborative environment

Qualifications

• Expérience en service desk ou support IT de terrain.
• Confiance en soi et approche organisée pour la résolution de problèmes.
• Permis de conduire britannique et accès à un véhicule personnel.

Responsibilities

• Support pour une gamme diversifiée d'infrastructure IT.
• Fournir un support à distance et sur site pour les clients.
• Maintenir la documentation précise du service desk.

Skills

Communication

Problem Solving

Time Management

Tools

Windows Server

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid), High Wycombe

Client: IP-People

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and other industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support across hardware, software, cloud, and infrastructure services. This includes remote and field-based support, requiring strong communication and customer interaction skills.

Key Responsibilities:

• Support a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
• Provide remote and onsite support for clients.
• Maintain accurate service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver excellent customer service, seek feedback, and aim for continuous improvement.
• Follow ISO 9001 and ISO 27001 standards for quality and security.
• Stay updated with new technologies and contribute to team capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or Field-based IT support.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organised problem-solving and customer engagement approach.
• Strong time management and prioritisation skills.
• UK driving license and access to personal vehicle.

Key Stakeholders:

Work closely with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours as needed)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable, collaborative environment
• Regular team socials and weekly catch-ups

Please apply to discuss further.

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