2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Bedford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Bedford seeks an IT Support professional to join their technical team. This role offers a varied experience across cloud platforms, networking, and IT infrastructure. Ideal candidates will possess strong customer service skills and relevant IT experience, with opportunities for professional growth and a flexible working environment.

Benefits

Uncapped training budget

Private medical cover

Sociable and collaborative working environment

Regular team socials and catch-ups

25 days holiday + bank holidays

Qualifications

• Experience in a Managed Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies, cloud platforms, networking, and virtualisation.
• Excellent communication skills – written and verbal.

Responsibilities

• Provide support across a wide range of IT infrastructure, including servers and networks.
• Deliver exceptional customer service, maintain documentation, and manage tasks.
• Collaborate with internal teams and external stakeholders.

Skills

Customer service

Communication

Problem-solving

Time management

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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Client:

IP-People

Location:

bedford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunties

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.

? The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

? Key Responsibilities:

• Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
• Deliver both remote and onsite support for clients.
• Maintain accurate and up-to-date service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver exceptional customer service, seeking feedback and continuously improving.
• Follow ISO 9001 and ISO 27001 quality and security standards.
• Stay current with new technologies and contribute to the team’s technical capability.

What We’re Looking For:

• Experience in a Manged Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills – written and verbal.
• Confident, professional, and organised approach to problem-solving and customer engagement.
• Strong time management and the ability to prioritise effectively.
• UK driving licence and access to your own vehicle.

? Key Stakeholders:

You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable and collaborative working environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business, dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.