2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider is seeking a 2nd Line Engineer based in Crawley. This role involves delivering top-notch IT support in a client-facing position, ensuring the smooth operation of IT Infrastructure. With uncapped training budgets, a collaborative environment, and opportunities for career growth, you will work with advanced technologies across various sectors.

Benefits

Uncapped training budget

Private Medical

25 days holiday plus bank holidays

Regular team socials

Qualifications

• Experience in Managed Services Service Desk or Field-based IT support.
• Hands-on experience with cloud platforms and networking.
• UK driving license and access to own vehicle.

Responsibilities

• Support IT infrastructure including servers, routers, and networks.
• Provide remote and onsite client support.
• Maintain service desk documentation.

Skills

Communication

Customer Engagement

Problem Solving

Time Management

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid), Crawley, West Sussex

Client: IP-People

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services, including remote and onsite support. Strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and critical systems.
• Provide both remote and onsite support for clients.
• Maintain accurate service desk documentation.
• Manage support tasks independently or as part of a team.
• Deliver exceptional customer service, seek feedback, and improve continuously.
• Follow ISO 9001 and ISO 27001 standards.
• Stay current with new technologies and contribute to team capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or Field-based IT support.
• Hands-on experience with Microsoft (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organized problem-solving and customer engagement approach.
• Strong time management and prioritization skills.
• UK driving license and access to own vehicle.

Key Stakeholders:

Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours/week plus additional hours as needed.
• 25 days holiday plus bank holidays.
• Private medical cover.
• Sociable, collaborative environment.
• Regular team socials and company catch-ups.

Please apply to discuss further.

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