2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise spécialiste dans les services informatiques recherche un professionnel IT pour fournir un support technique end-to-end, tant sur site qu'à distance. Les candidats doivent posséder des compétences solides en technologies Microsoft et cloud, avec la capacité de travailler efficacement dans un environnement collaboratif. Rejoignez une équipe dynamique et participez à un environnement de travail moderne et flexible.

Benefits

Budget de formation illimité

Couverture médicale privée

25 jours de congés + jours fériés

Environnement de travail collaboratif

Qualifications

• Expérience en Managed Services Service Desk ou support sur le terrain.
• Capacité à travailler de manière autonome et en équipe.
• Permis de conduire UK et voiture personnelle requis.

Responsibilities

• Fournir un support à travers une large gamme d'infrastructure IT.
• Maintenir une documentation précise du service.
• Respecter les normes de qualité ISO 9001 et ISO 27001.

Skills

Communication

Problème solving

Gestion du temps

Collaboration

Education

Expérience en support IT

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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Client:

IP-People

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunties

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.

? The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

? Key Responsibilities:

• Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
• Deliver both remote and onsite support for clients.
• Maintain accurate and up-to-date service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver exceptional customer service, seeking feedback and continuously improving.
• Follow ISO 9001 and ISO 27001 quality and security standards.
• Stay current with new technologies and contribute to the team’s technical capability.

What We’re Looking For:

• Experience in a Manged Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills – written and verbal.
• Confident, professional, and organised approach to problem-solving and customer engagement.
• Strong time management and the ability to prioritise effectively.
• UK driving licence and access to your own vehicle.

? Key Stakeholders:

You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable and collaborative working environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business, dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.