2nd Line Engineer

TN United Kingdom; Wigan; On-site; GBP 23,000 - 28,000; Full time

Job summary

An innovative IT Support and Managed Services Provider is seeking a skilled 2nd Line Engineer to join their dynamic team. This role offers a fantastic opportunity for growth and hands-on experience with various technologies. You will be responsible for providing both reactive and proactive technical support, ensuring client satisfaction while managing multiple tasks effectively. With a focus on Microsoft technologies, you will play a crucial role in maintaining systems and building strong client relationships. If you are passionate about IT and looking for a rewarding career path, this position is perfect for you.

Benefits

Pension

Parking

Ongoing training

Qualifications

• Minimum 2-3 years’ experience as a 2nd Line Engineer with a Managed Service Provider.
• Sound knowledge of Microsoft technologies and networking.

Responsibilities

• Provide IT consultancy services and support clients in line with contracts.
• Monitor and maintain systems and networks, resolving technical issues.

Skills

Windows Server 2012/16/19

Microsoft Exchange/O365

Active Directory Administration

VMware or Hyper-V

DNS/DHCP/Group Policy

Firewalls

Networking

Backup and restore procedures

Excellent verbal and written communication skills

Logical problem-solving skills

Education

2-3 years’ experience as a 2nd Line Engineer

Job description

Are you a 2nd Line Engineer looking for a new challenge? This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is seeking strong 2nd line engineers to join their team.

We offer great opportunities for growth and an excellent career path within the company.

As an IT Managed Service Provider, there will be numerous opportunities to gain hands-on experience with various technologies.

Our client has a diverse and loyal client base across many sectors and is looking to expand its team with an experienced Microsoft-focused IT professional who can deliver affordable, friendly, and effective support.

Experience, Knowledge & Skills required:

• Minimum 2-3 years’ experience as a 2nd Line Engineer with a Managed Service Provider
• Sound knowledge of:
• Windows Server 2012/16/19
• Microsoft Exchange/O365
• Active Directory Administration
• VMware or Hyper-V
• DNS/DHCP/Group Policy
• Firewalls
• Networking
• Backup and restore procedures
• Full UK Driving License
• Excellent verbal and written communication skills, typically over the phone and email
• Strong organisational skills and the ability to seek assistance when needed
• Logical problem-solving skills
• Adherence to Helpdesk procedures and seeking advice when unsure

Main Duties of the role:

As a competent 2nd Line Engineer, you will provide IT consultancy services to a range of clients.

You will support clients promptly in line with support contracts.

Your responsibilities include providing reactive and proactive technical support and incident management for tasks such as:

• Monitoring and maintaining systems and networks
• Installation and configuration of systems
• Diagnosing hardware and software faults
• Resolving technical and application issues via phone, email, or in person
• Guiding clients through troubleshooting steps
• Refitting and replacing client hardware
• Supporting updates and roll-outs for client applications, including user training as needed
• Working to SLAs
• Managing multiple open tickets effectively
• Building and maintaining good client relationships

In return, we offer an exciting career in a growing company with an attractive salary up to £28,000, along with benefits such as pension, parking, and ongoing training.