Technical Support Engineer/1st/2nd Line Support Analyst

DGH Recruitment Ltd.; Blackpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a Technical Support Engineer to join a dynamic Manchester-based firm. This role involves providing essential IT support to end users, ensuring effective communication regarding incident progress and changes. The ideal candidate will have a strong background in Windows Server technologies, Windows 10, and Office 365, along with a preferred ITIL certification. Join a forward-thinking company that values your contributions and offers a supportive environment for your professional growth.

Qualifications

• Preferred ITIL Certification for structured IT service management.
• Experience with Windows Server, Windows 10, and Office 365 is essential.

Responsibilities

• Provide IT assistance on core desktop applications and technologies.
• Maintain communication with end users about incident progress.

Skills

ITIL Certification

Windows Server technologies

Windows 10

Office 365

Telephony (VOIP)

Job description

Technical Support Engineer / 1st / 2nd Line Support Analyst

A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester-based firm on a permanent basis.

Responsibilities and Duties:

1. Provide end-user IT assistance on all core desktop applications and technologies.
2. Assist the Service Desk Delivery Manager in the triage of tickets, including:
3. Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages.
4. Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system.

Knowledge, Skills, and Experience:

• ITIL Certification is preferred.
• Experience working with, troubleshooting, and improving Windows Server technologies, Windows 10, and Office 365.
• Understanding of telephony, including mobile devices and soft telephony (VOIP).

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business.