2nd Line Engineer

TN United Kingdom; Chorley; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Engineer to join their dynamic team. This role offers the chance to work with a diverse client base, providing essential IT support and consultancy services. With a focus on Microsoft technologies, you will have opportunities for professional growth and hands-on experience with various systems. The company values effective communication and problem-solving skills, ensuring a collaborative environment where you can thrive. Enjoy a competitive salary and benefits in a supportive workplace that prioritizes your career development.

Benefits

Pension

Parking

Ongoing Training

Qualifications

• 2-3 years experience as a 2nd Line Engineer in a Managed Service Provider.
• Excellent communication and organizational skills.

Responsibilities

• Provide IT consultancy services and technical support to clients.
• Monitor and maintain systems and networks.
• Diagnose hardware and software faults.

Skills

2nd Line Support

Windows Server 2012/16/19

Microsoft Exchange/O365

Active Directory Administration

VMware or Hyper-V

DNS/DHCP/Group Policy

Networking

Firewalls

Backup and Restore Procedures

Problem-Solving

Education

Relevant IT Certifications

Job description

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Are you a 2nd Line Engineer looking for a new challenge? This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is seeking strong 2nd line engineers to join the team.

Great opportunities for growth and an excellent career path within the company.

As an IT Managed Service Provider, there will be many opportunities to gain hands-on experience with various technologies.

Our client has a diverse and loyal client base across multiple sectors and is looking to expand the team with an experienced Microsoft-focused IT professional who can provide affordable, friendly, and effective support.

Experience, Knowledge & Skills required:

• Minimum 2-3 years’ experience as a 2nd Line Engineer within a Managed Service Provider environment
• Sound knowledge of:
  • Windows Server 2012/16/19
  • Microsoft Exchange/O365
  • Active Directory Administration
  • VMware or Hyper-V
  • Working knowledge of DNS/DHCP/Group Policy, etc.
  • Firewalls
  • Networking
  • Backup and restore procedures
• Full UK Driving License
• Excellent verbal and written communication skills, typically over the phone and email
• Good organizational skills and the ability to ask for assistance when needed
• A logical approach to problem-solving
• Ability to follow Helpdesk procedures and seek advice when unsure

Main Duties of the role:

As a competent 2nd Line Engineer, you will provide IT consultancy services to a range of clients.

You will support clients promptly in line with support contracts.

Responsibilities include providing reactive and proactive technical support and incident management for:

• Monitoring and maintaining systems and networks
• Installation and configuration of systems
• Diagnosing hardware and software faults
• Resolving technical and application issues via phone, email, or in person
• Guiding clients through troubleshooting steps
• Refitting and replacing client hardware
• Supporting updates and roll-outs for client applications, including user training as needed
• Working to SLAs
• Managing multiple open tickets and prioritizing tasks
• Building good relationships with clients

In return, we offer an exciting career in a growing company with an attractive salary up to £28k, along with benefits such as pension, parking, and ongoing training.