2nd Line Engineer

Fujitsu; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a 2nd Line Engineer to join their team in Fareham. This position involves providing IT support and engaging in training to enhance technical skills. Ideal candidates should be customer-focused, willing to learn, and have a foundational understanding of IT systems and desktop support.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays

Employee discounts

Employee assistance programme/ virtual GP

Qualifications

• Understanding of IT support and infrastructure.
• Willingness to learn and progress current knowledge/skills.
• Must hold a full UK manual driving license.

Responsibilities

• Respond to and complete Service Desk Support Calls within SLA.
• Deploy images and software to workstations using Microsoft SCCM.
• Investigate, diagnose and fix IT related incidents.

Skills

IT Support

Team Working

Customer Service

Tools

SCCM

Active Directory

Microsoft Server 2016/2019

Hyper-V

VMWare

Job description

2nd Line Engineer

Location: HMS Collingwood – On Site 5 Days a week

Due to the nature of our support requirements this is an office-based role.

We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment in support of training personnel to include provision, recording of solutions and providing repairs and continued service. We are looking for keen candidates with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate. The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers and corporate partners.

Your role

This position is located at Fareham, Hampshire. The successful applicant may also engage in projects further afield from time to time, as well as be expected to support our other southern sites when required. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.

Our hours of support are 0700 – 1630 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift pattern will be 0700-1500 & 0800-1630 Monday to Friday.

Candidates will need to hold a full UK manual driving license.

You must be willing and eligible to undergo security clearance for this position.

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Knowledge:

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare
• SCCM
• Group Policy Knowledge

Please note:It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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