2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Bournemouth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider based in Bournemouth is seeking a skilled IT professional to join their dynamic team. The role involves providing end-to-end support across various technologies including cloud and networking solutions. With a focus on customer satisfaction, you will be key in delivering exceptional IT service excellence.

Benefits

Uncapped training budget

Private Medical

25 days holiday plus bank holidays

Regular team socials

Qualifications

• Experience in Managed Services or Field-based IT support roles.
• Hands-on experience with Microsoft technologies and cloud platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Support IT infrastructure including servers, routers, and networks.
• Provide remote and onsite client support.
• Maintain accurate service desk documentation.

Skills

Communication

Problem Solving

Time Management

Customer Engagement

Tools

Windows Server

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

Social network you want to login/join with:

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Client:

IP-People

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support across hardware, software, cloud, and infrastructure services, both remotely and onsite. Strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and critical systems.
• Provide remote and onsite support for clients.
• Maintain accurate service desk documentation.
• Manage support tasks independently or as part of a team.
• Deliver excellent customer service and seek feedback for continuous improvement.
• Follow ISO 9001 and ISO 27001 standards.
• Stay updated with new technologies and contribute to the team’s technical skills.

What We’re Looking For:

• Experience in Managed Services Service Desk or Field-based IT support roles.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organized problem-solving and customer engagement approach.
• Strong time management and prioritisation skills.
• UK driving licence and own vehicle.

Key Stakeholders:

Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours as needed)
• 25 days holiday plus bank holidays
• Private medical cover
• Sociable and collaborative environment
• Regular team socials and weekly catch-ups

Please apply to discuss further.

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.