2nd Line Support Engineer

JR United Kingdom; Portsmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Support Engineer for a short-term contract in Portsmouth. The role requires strong customer service skills and extensive experience in Microsoft and Apple support. Candidates should be prepared for a fully onsite position with immediate start and a commitment to delivering high-quality IT services.

Qualifications

• Impeccable customer service skills required.
• Strong experience supporting Microsoft Solutions.
• Experience supporting desktop virtualization technologies.

Responsibilities

• Provide 2nd line support for Windows 10/11, M365, and Azure.
• Support Apple macOS & iOS devices.
• Manage customer endpoint protection and asset management.

Skills

Windows 10/11

M365

Active Directory (AD)

Azure

Apple macOS

iOS

MDM Administration

Hyper-V

VMware

TCP/IP

DNS

DHCP

ITSM tools

Job description

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2nd Line Support Engineer, portsmouth, hampshire

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Client:

Lucid Support Services Ltd

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

2nd Line Support Engineer

London | 2 Months | Start ASAP | DBS | Inside IR35

We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.

Role Responsibilities:

• 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• MDM Administration, Device management and stock control
• Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
• Updating the Asset Management system
• Management of Customer Endpoint protection
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.