2nd/3rd Line IT Engineer – Microsoft 365 & Security

Erin Associates Ltd; Rawtenstall; On-site; GBP 34,000 - 42,000; Full time

Job summary

Erin Associates Ltd in Rawtenstall, Lancashire, is expanding its IT team and seeks a 2nd/3rd Line Engineer.

You will provide advanced technical support across Microsoft 365, Windows servers and business IT systems, handle a high volume of tickets, and contribute to security and backup tasks. The role is based in the North West with on-site work and opportunities to grow your skills across modern Microsoft technologies.

Qualifications

• Proven experience in a 2nd/3rd line IT support role.
• Strong experience with Microsoft 365 environments.
• Experience troubleshooting servers, desktops, laptops, printers and business IT systems.
• Hands-on with Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls.
• Experience supporting a diverse customer base with high ticket volume.
• Strong troubleshooting and problem‑solving skills.
• Ability to explain technical issues clearly and manage customer expectations.

Skills

2nd/3rd line support

Microsoft 365 environments

Servers and desktops troubleshooting

Ticket management

Customer communication

PowerShell scripting

Tools

Microsoft 365

Intune

Cloudflare

Huntress

Acronis

Hyper-V

Firewalls

Job description

Erin Associates Ltd in Rawtenstall, Lancashire, is expanding its IT team and seeks a 2nd/3rd Line Engineer.

You will provide advanced technical support across Microsoft 365, Windows servers and business IT systems, handle a high volume of tickets, and contribute to security and backup tasks. The role is based in the North West with on-site work and opportunities to grow your skills across modern Microsoft technologies.