2nd/3rd Line Engineer

Erin Associates Ltd; Rawtenstall; On-site; GBP 34,000 - 42,000; Full time

Job summary

Erin Associates Ltd in Rawtenstall, Lancashire, is expanding its IT team and seeks a 2nd/3rd Line Engineer.

You will provide advanced technical support across Microsoft 365, Windows servers and business IT systems, handle a high volume of tickets, and contribute to security and backup tasks. The role is based in the North West with on-site work and opportunities to grow your skills across modern Microsoft technologies.

Qualifications

• Proven experience in a 2nd/3rd line IT support role.
• Strong experience with Microsoft 365 environments.
• Experience troubleshooting servers, desktops, laptops, printers and business IT systems.
• Hands-on with Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls.
• Experience supporting a diverse customer base with high ticket volume.
• Strong troubleshooting and problem‑solving skills.
• Ability to explain technical issues clearly and manage customer expectations.

Skills

2nd/3rd line support

Microsoft 365 environments

Servers and desktops troubleshooting

Ticket management

Customer communication

PowerShell scripting

Tools

Microsoft 365

Intune

Cloudflare

Huntress

Acronis

Hyper-V

Firewalls

Job description

2nd/3rd Line Engineer

Rawtenstall, Lancashire

£38k + benefits

An exciting opportunity has arisen for a 2nd/3rd Line Engineer to join an established and growing company based in the North West. With a long-standing reputation for delivering IT solutions to businesses across the UK, the organisation is expanding its engineering team and looking for an experienced IT professional with exposure to a broad range of technologies.

Skills & Experience

• Proven experience working within a similar 2nd/3rd line role.
• Strong experience providing technical support across Microsoft 365 environments.
• Experience troubleshooting servers, desktops, laptops, printers and a variety of business IT systems.
• Hands‑on experience with technologies such as Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper‑V and firewalls.
• Experience supporting a diverse customer base, handling a high volume of tickets and managing a wide variety of technical issues.
• Strong troubleshooting and problem‑solving skills, with the ability to investigate and resolve technical issues effectively.
• The ability to manage customer expectations, explain technical issues clearly and provide updates on resolutions and timescales.

Desirable Skills

• Microsoft certifications or currently working towards them.
• Knowledge of Huntress MDR, ITDR, SIEM or endpoint security solutions.
• Experience with Acronis backup and disaster recovery solutions.
• Experience with Sophos, Microsoft Defender, firewall management and network security.
• Knowledge of RMM tools, Windows patching and remote monitoring solutions.
• Experience with PowerShell or other scripting languages for automation.

You will gain exposure to varied customer environments and interesting technical projects, with opportunities to develop your skills across Microsoft technologies, networking, security, virtualisation and emerging AI solutions.

Contact – Alex Palmer

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process