IT Support Technician

WMJobs; Birmingham; On-site; GBP 27,254 - 33,699; Full time

Benefits offered by this job

CPD opportunities

Employee wellbeing initiatives

Inclusive working environment

Job summary

A prominent educational trust in Birmingham seeks an enthusiastic IT Support Technician to provide vital support and technical advice for ICT-related activities to all staff and students. You will manage and maintain ICT equipment across the trust and ensure customer satisfaction by resolving support requests. The role requires GCSEs in Maths and English, relevant IT qualifications, and experience in an IT environment. Join a supportive workspace committed to professional development and employee wellbeing.

Qualifications

• GCSEs including Maths and English at level 4 or above.
• Recognised and relevant IT qualifications.
• Experience in an IT environment.

Responsibilities

• Provide support for ICT curriculum related activities.
• Install new software and hardware.
• Manage devices using mobile management solutions.
• Maintain cloud user identities in Azure.
• Setup equipment for use.

Skills

Technical advice for ICT curriculum

Core IT technologies

Windows operating system

Apple operating system

Mobile operating systems

Microsoft 365 applications

Microsoft Intune

Backup solutions

Anti-virus software

Help Desk System

Education

GCSEs including Maths and English at level 4 or above

Recognised and relevant IT qualifications

Tools

Mobile device management solutions

Azure AD / Entra ID

Job description

IT Support Technician

Full‑time, permanent, 36.5 hours per week at Summit Learning Trust, Birmingham, England, United Kingdom.

Salary: Grade 3 (Points 9–22) – £27,254 to £33,699.

Required to start: ASAP.

Summit Learning Trust Mission Statement: Success through Endeavour – Ambition through Challenge – Strength through Diversity.

About This Role

We have an exciting opportunity for an enthusiastic IT professional to join the central trust team to provide support and technical advice for ICT curriculum related activities to all staff and students across the Summit Learning Trust.

As part of the Service Delivery team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies for all staff and students in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met.

Key Responsibilities

• Provide support and technical advice for ICT curriculum related activities to all staff and students across the Summit Learning Trust.
• Install new software and hardware and ensure latest software upgrades are implemented.
• Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint manager.
• Maintain cloud user identities in Azure / Entra ID.
• Provision devices with operating systems, software and configuration profiles via the cloud.
• Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

About You

• Hold GCSE’s including Maths and English at level 4 or above or equivalent.
• Recognised and relevant IT qualifications.
• Knowledge of Core IT technologies.
• Experience of working in an IT environment.
• Experience of working with key software such as:
• Windows, Apple and mobile operating systems.
• M365 applications, Microsoft AD and group policy.
• Azure AD / Entra ID.
• Microsoft Intune / Endpoint Manager.
• Backup solutions.
• Anti‑virus software.
• Safeguarding applications.
• Help Desk System.
• PaperCut / Follow‑me‑printing or similar systems.

About the Trust

https://www.summitlearningtrust.org.uk/

Why Join Summit Learning Trust?

• A welcoming, supportive, and inclusive working environment.
• Commitment to your professional development with high quality CPD opportunities and career progression.
• Access to staff wellbeing initiatives and a wide range of employee benefits.
• The chance to make a meaningful impact on the lives of young people.

Closing date for applications

Wednesday 7th January 2026 at midday. Interviews will be held shortly after.

Equality, Diversity and Inclusion

We warmly welcome applications from candidates of all backgrounds and communities. Summit Learning Trust is proud to be an equal opportunities employer, committed to creating a workplace where everyone feels valued, respected and supported to thrive.

We are committed to safeguarding and promoting the welfare of children and young people and expect all colleagues to share this commitment. All appointments will be subject to an enhanced DBS check, including a Children’s Barred List check. Online searches will be conducted for shortlisted candidates. Our Child Protection and Safeguarding Policy is available to view here. If you require the application form in a different format, please contact [e-mail].