258973 - Security Officer - Security

NHS Scotland; Wishaw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual Leave 35 days incl holidays

NHS pension scheme

Incremental salary progression

Sick leave progression

Job summary

NHS Lanarkshire is seeking a Hospital Security Officer to help maintain a safe environment for patients, staff and visitors. You will patrol internal and external areas of the UHM site, respond to alarm events and support clinical teams with de-escalation as required.

The role requires alertness, excellent communication, physical fitness and a professional, empathetic approach. Full training will be provided in line with NHSL procedures and SOPs.

Qualifications

• Level of Health & Safety knowledge in line with NHSL policies and SOPs.
• Communication skills that are supportive, empathetic and capable of de-escalating conversations.
• Knowledge of site layout.
• Basic knowledge of CCTV systems.
• Professional and sympathetic approach to people.

Responsibilities

• Ensure a security presence across the hospital to deliver a polite, efficient and compassionate service.
• Patrol the site and record unauthorised parking or other incidents per SOPs.
• Attend intruder alarm activations and respond per procedures.
• Conduct regular physical patrols of the hospital site.
• Support nursing/clinical staff using de-escalation when needed to defuse potential violence.
• Ensure safety and consideration of patients, staff and visitors at all times.

Skills

HS knowledge

Communication

Site layout knowledge

De-escalation

Physical fitness

De-escalation techniques

Reaction under pressure

Communication equipment

Monitoring systems

Tools

CCTV

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• To be observant in helping to reduce/ prevent crime on the UHM Site
• To assist in providing a safe and secure environment for Patients, Staff, Visitors
• To undertake regular patrol of the internal and external site of the UHM sites.
• To provide help and advice to Patients, Visitors and Staff
• To be an advocate for NHSL whilst undertaking their role.

In This Key Role, You Will

• Ensure a security presence is provided throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff
• To patrol the site, ensuring vehicles parked in an unauthorised/inappropriate manner are stickered and record of such maintained in line with training/standard operating procedure provided
• Attend intruder alarm activation and respond in line with the agreed training /standard operating procedure/policies
• Undertake physical patrols of hospital site in line with the agreed schedule
• To support nursing/clinical staff by using de‑escalation techniques in an effort to defuse potential violent and aggressive situations
• Ensure the safety and consideration of patients, staff and visitors at all times whilst performing tasks

What You'll Bring

The post holder will be expected to gain an understanding of a range of work procedures gained through induction and training. The required skills include but are not limited to.

• Level of H&S Knowledge in line with NHSL and departmental policies and (SOP's)
• Communication skills that are supportive, empathetic, compassionate and have the ability to de‑escalate difficult conversations
• Knowledge of site lay out
• Basic knowledge of CCTV
• Requires a professional and sympathetic approach to people
• To be physically fit and be able to understand and react correctly and quickly to incidents remaining competent under pressure.
• Use of communication equipment
• Use of monitoring systems

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Hiring Manager's name, HM position on

If you have any questions about the recruitment process or require support with your application, contact RA'S name, Recruitment Administrator on

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application.

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.