24x7 NOC Engineer

Capita Resourcing; Newtownabbey; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading outsourcing company in Newtownabbey is seeking a skilled 24/7 NOC Engineer to join their team. You will be responsible for resolving IT incidents and managing network support. Ideal candidates will have strong troubleshooting skills, experience in NOC environments, and relevant IT certifications. The role offers a permanent contract and benefits including a shift allowance and annual leave. This position demands excellent customer service and attention to detail.

Benefits

23 days annual leave, rising to 27

Company matched pension

Shift allowance

Paid volunteering day

Employee Network Groups access

Qualifications

• Proven experience in IT Helpdesk or NOC environments.
• Background in enterprise network support.
• Eligible for Security Clearance.

Responsibilities

• Act as the first point of escalation for customer calls.
• Work within strict SLAs to ensure timely resolutions.
• Monitor network health using SolarWinds.

Skills

IT Helpdesk experience

Troubleshooting skills in IT / Networking

Communication and customer service skills

Attention to detail

Education

CCNA certification

Tools

Cisco equipment

SolarWinds

Job description

Overview

Based onsite at our Belfast NOC. Job title: 24x7 NOC Engineer. Job Description: Help strengthen our Team as our 24/7 NOC Engineer. Capita TechOps 24 / 7 Network Operations Centre (NOC) Engineer. Capita TechOps is seeking a skilled and customer-focused IT / Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24 / 7 shift team supporting critical infrastructure and resolving network / IT incidents with precision and professionalism. You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service this role is for you.

Location: Newtownabbey, United Kingdom

Time Type: Full time

Contract Type: Permanent

Responsibilities

• Act as the first point of escalation for customer calls.
• Log and manage faults / service requests via Remedy, resolving over 95% at first touch.
• Work within strict SLAs to ensure timely resolutions.
• Maintain accurate shift handovers and keep support tickets up to date.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.
• Monitor network health using SolarWinds.

What we are looking for / Qualifications

• Proven experience in IT Helpdesk or NOC environments.
• Strong troubleshooting skills in IT / Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA certification or equivalent experience preferred.
• Windows OS and server support.
• Experience working with third-party suppliers and managing escalations.
• Familiarity with ITIL service environments and SLA adherence.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Foster respectful, collaborative relationships. Communicate openly and contribute to team success.

What’s in it for you?

• Opportunity to progress your career.
• Shift allowance.
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

Next steps

What we hope you’ll do next: Choose Apply now to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.