24/7 Technical Support Engineer - Remote/On-Call

Baker Hughes; Ashby-de-la-Zouch; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Contemporary work-life balance

Private medical care

Life insurance & disability

Tailored financial programs

Additional benefits

Job summary

Baker Hughes is seeking a Service24 Technical Support Representative to provide 24/7 remote technical assistance to customers worldwide. This home-based role requires coordinating with Field Service Engineers and technical teams to diagnose faults and resolve post-sales issues.

Summary: Bachelor’s degree in engineering and 1–3+ years in customer support or field service; experience with generators, motors or switchgear; on-call availability; and strong interpersonal and analytical skills.

Qualifications

• Bachelor’s Degree in Engineering (or equivalent) required.
• 1–3+ years proven experience supporting customers.
• Experience in Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments.
• Eye for detail with strong organizational skills.
• Excellent interpersonal skills and ability to interface with all levels of internal and external customers.
• Previous experience supporting generators, motors, switchgear, or power generation equipment.
• Experience providing remote technical support to industrial customers.
• Knowledge of condition monitoring, diagnostics, and root cause analysis.
• Previous participation in an on-call support environment.

Responsibilities

• Conduct fault diagnosis and offer remote service support on a 24-hour basis.
• Interpret specifications and technical requirements.
• Represent the company at customer technical meetings.
• Train customers’ personnel, subcontractors, and service staff.
• Own the resolution of post-sales technical issues.
• Work cross-functionally with departments to assist customers.
• Coordinate with Field Service Engineers and internal technical teams.

Skills

Field service

Technical support

Customer support

Remote diagnostics

On-call support

Interpersonal skills

Root cause analysis

Condition monitoring

Education

Bachelor’s Degree in Engineering

Job description

Baker Hughes is seeking a Service24 Technical Support Representative to provide 24/7 remote technical assistance to customers worldwide. This home-based role requires coordinating with Field Service Engineers and technical teams to diagnose faults and resolve post-sales issues.

Summary: Bachelor’s degree in engineering and 1–3+ years in customer support or field service; experience with generators, motors or switchgear; on-call availability; and strong interpersonal and analytical skills.