24/7 Remote Technical Support Engineer

Baker Hughes Company; Ashby-de-la-Zouch; Remote; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Contemporary work-life balance

Private medical care options

Life insurance and disability programs

Tailored financial programs

Additional elected or voluntary perks

Job summary

Baker Hughes is seeking a Service24 Technical Support Representative to deliver 24-hour technical assistance via phone and email to customers worldwide. The role includes fault diagnosis, remote service, and coordinating with field engineers to resolve issues.

You will hold a Bachelor’s Degree in Engineering and have 10+ years in field service, plus 1–3+ years supporting customers, with experience in generators, motors, or switchgear.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 10+ years field service experience.
• Experience in generators, motors, switchgear, or power generation equipment.
• Experience providing remote technical support to industrial customers.
• On-call support experience and ability to coordinate with multiple teams.

Responsibilities

• Provide 24-hour technical assistance via phone and email.
• Diagnose faults and offer remote service support on a call-out basis.
• Interpret specifications and engage customers in technical meetings.
• Train customers and subcontractors; own post-sales issue resolution.
• Coordinate with Field Service Engineers and internal teams to support customers.

Skills

Field service experience

Customer support

On-call support

Remote technical support

Interpersonal skills

Education

Bachelor's Degree in Engineering

Job description

Baker Hughes is seeking a Service24 Technical Support Representative to deliver 24-hour technical assistance via phone and email to customers worldwide. The role includes fault diagnosis, remote service, and coordinating with field engineers to resolve issues.

You will hold a Bachelor’s Degree in Engineering and have 10+ years in field service, plus 1–3+ years supporting customers, with experience in generators, motors, or switchgear.