Services Specialist - Service 24

Baker Hughes Company; Ashby-de-la-Zouch; Remote; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Contemporary work-life balance

Private medical care options

Life insurance and disability programs

Tailored financial programs

Additional elected or voluntary perks

Job summary

Baker Hughes is seeking a Service24 Technical Support Representative to deliver 24-hour technical assistance via phone and email to customers worldwide. The role includes fault diagnosis, remote service, and coordinating with field engineers to resolve issues.

You will hold a Bachelor’s Degree in Engineering and have 10+ years in field service, plus 1–3+ years supporting customers, with experience in generators, motors, or switchgear.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 10+ years field service experience.
• Experience in generators, motors, switchgear, or power generation equipment.
• Experience providing remote technical support to industrial customers.
• On-call support experience and ability to coordinate with multiple teams.

Responsibilities

• Provide 24-hour technical assistance via phone and email.
• Diagnose faults and offer remote service support on a call-out basis.
• Interpret specifications and engage customers in technical meetings.
• Train customers and subcontractors; own post-sales issue resolution.
• Coordinate with Field Service Engineers and internal teams to support customers.

Skills

Field service experience

Customer support

On-call support

Remote technical support

Interpersonal skills

Education

Bachelor's Degree in Engineering

Job description

Service24 Technical Support Representative Are you an Engineer motivated to deliver the best service to your customers? Would you like the opportunity to further develop your career with a global energy technology company? Join our BRUSH team! At Baker Hughes our purpose is clear; We take energy forward making it safer, cleaner and more efficient for people and the planet. BRUSH products enhances Baker Hughes portfolio of electromechanical equipment, including electric generators, synchronous condensers, electric motors, and associated control power management systems.

Partner with the best

This Technical Support Representative will be responsible for providing 24-hour technical assistance via phone and email to customers around the world.

As a Service24 Technical Support Representative, you will be responsible for:

• Conducting fault diagnosis and offer remote service support on a 24 hour call-out basis.
• Interpreting specifications and technical requirements.
• Representing the Company at customer technical meetings.
• Training customers’ personnel, subcontractors, and other members of the service organization.
• Owning the resolution of post-sales technical customer issues.
• Working cross functionally with various departments to assist internal and external customers
• Liaising with Field Service Engineers and internal technical teams to coordinate customer support activities.

Fuel your passion

To be successful in this role you will have:

• A Bachelor’s Degree in the field of Engineering from a four-year university or college and/or a minimum of 10 years field service experience.
• 1-3+ years proven experience supporting customers
• Experience within Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments.
• Possess an eye for detail coupled to good organizational skills.
• Have good interpersonal skills, inclusive working style and able to effectively interface with all levels of internal organization and external customers
• Previous experience supporting generators, motors, switchgear, or power generation equipment.
• Experience providing remote technical support to industrial customers.
• Knowledge of condition monitoring, diagnostics, and root cause analysis.
• Previous participation in an on-call support environment.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns: This is primarily a home-based role with flexible working arrangements. Candidates should be willing to participate in a rotating on-call support schedule and occasionally travel for meetings, customer visits, and training activities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today.

We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Specialist - Technical Support At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.