Technical Project & Customer Support Engineer

Baker Hughes; United Kingdom; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Private medical care

Life insurance

Disability programs

Tailored financial programs

Elected/voluntary benefits

Job summary

Baker Hughes in the United Kingdom is seeking a Project Engineer to coordinate and deliver all customer interactions for HGI, including maintenance contracts, named key accounts, and general customer support for all accounts.

The role focuses on proactive contract management, ensuring stock levels, coordinating with engineers and subcontractors, and delivering clear project schedules and reports. It requires 3+ years in project management, ERP knowledge, and UK work eligibility.

Qualifications

• Qualification in business management (or similar field).
• At least 3 years experience in Project Management or Business Administration.
• Prince2 or Agile certified (Preferred).
• Experience of working in a Customer Support / Parts environment.
• Experience and understanding of ERP systems.
• Knowledge of telecoms generator operation, including telemetry systems.
• Good knowledge of generators, ancillary equipment and site installation/maintenance requirements.
• Strong organizational skills.
• Proven experience in managing and coordinating workload.
• Excellent communication skills.
• Ability to complete work accurately and on time with excellent attention to detail.
• Have Permanent work permit in U.K.

Responsibilities

• Proactively managing existing and future maintenance contracts.
• Resolving customer issues and queries.
• Offering face-to-face, telephone and email customer support and advice including out of hours support as required on a rota basis.
• Managing the demand for required stock and service parts, and co-ordinate movement of parts to engineers, sub-contractors or customers to deliver accurate stock levels at all locations.
• Providing support for engineers, sub-contractors & suppliers as required including the management of subcontractor and engineer workload and diary.
• Ensuring HGI’s contractual obligations are met.
• Maintaining and updating project schedules; resolve issues and control resources and deliverables, including third party involvement.
• Proactive planning and management of jobs, projects and aftersales contracts within the Baker Hughes ERP systems to ensure full visibility of all aspects of the works.
• Ensuring clear communication with other Baker Hughes departments to ensure processes are followed and deadlines met.
• Delivery of detailed reports, trends, concerns and customer feedback as required by the business or to meet customer requirements.
• Preparation of documentation for customers as required including, but not limited to, job sheets, site information packs, site handover packs, O&M manual documentation, risk assessments and method statements.
• Providing diagnostic reports and quotations for repairs to customers.
• Supporting the Senior Project Manager as required.
• Ensuring network of sub-contractors is managed and maintained, actively source new contractors where required, monitor performance, including all H&S requirements as determined by the business and its customers and report as required.
• Managing stock levels and stock take. Work with Baker Hughes purchasing to set minimum stock levels to ensure customer’s needs are fulfilled
• Maintaining systems whereby others can track your work so that in the event of your absence, customers continue to receive good service
• Managing the adherence to the Baker Hughes Invoicing Process, including but not limited to the creation of sales orders and invoices, resolving disputed invoices and resolving Aged Debt

Skills

Project management

Customer support

Organizational skills

Communication

Attention to detail

Data analytics

UK work permit

Generator operation/telemetry

Stock coordination

Education

Business management qualification (or similar)

Tools

ERP systems

Job description

Baker Hughes in the United Kingdom is seeking a Project Engineer to coordinate and deliver all customer interactions for HGI, including maintenance contracts, named key accounts, and general customer support for all accounts.

The role focuses on proactive contract management, ensuring stock levels, coordinating with engineers and subcontractors, and delivering clear project schedules and reports. It requires 3+ years in project management, ERP knowledge, and UK work eligibility.