24/7 Service Desk Analyst

The NAV | 365 People (TNP, a Node4 Company); Derby; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading IT services company is looking for a 24/7 Service Desk Analyst to join their dynamic team in Derby. This entry-level role offers the opportunity to provide technical support and ensure excellent customer care in a vibrant environment. With a focus on professional growth, you will be part of a diverse workforce committed to innovation and trust.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holiday plus birthday off

Company Pension Scheme

Life Assurance (x4)

Training via Node4 Academy

Discounted gym memberships

Complimentary drinks, snacks, and fruit

Qualifications

• Experience in a Service Desk / ISP environment.
• Knowledge of ITIL Service Desk processes.
• Willingness to work night shifts.

Responsibilities

• Provide technical support including installation, troubleshooting, and ticket logging.
• Ensure excellent customer care and system performance.
• Deliver first-class support to maximize technology benefits.

Skills

Time management

Multi-tasking

Communication

Attention to detail

Problem-solving

Interpersonal skills

Tools

MS O365

Job description

Join to apply for the 24/7 Service Desk Analyst role at The NAV | 365 People (TNP, a Node4 Company).

Become a change maker and join Node4 Group.

Node4 has a committed, talented, and diverse workforce that is growing. As we expand through growth and acquisitions, we prioritize our most important asset - our people. We want you to grow, learn, and evolve with us.

Whether starting your career or seeking progression, Node4 offers opportunities for all.

About The Role

We are passionate about technology and its potential to help businesses grow. Our Service Desk is an exciting environment as we expand into new markets with our products and services.

The IT Service Desk is the first point of contact for our products and customers. Our team provides technical support, including installation, troubleshooting, ticket logging, and resolution, ensuring excellent customer care and system performance.

Our service desk analysts are key to our managed services, delivering first-class support to maximize technology benefits for our clients.

This role follows a shift pattern of 4 days on, 4 days off, with shifts from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.

What will you bring?

• A proactive approach to learning.
• Excellent time management and multi-tasking skills.
• Motivated to deliver quality outcomes and remain calm under pressure.
• Strong communication skills, written and verbal.
• Attention to detail.
• Analytical and customer-focused problem-solving skills.
• Interpersonal skills for teamwork and client interactions.

Essential Criteria

• Experience in a Service Desk / ISP environment.
• Experience with MS O365.
• Knowledge of ITIL Service Desk processes.
• Experience working within technical environments.
• Willingness to work night shifts.

What can we offer you?

• Private Medical Insurance or Health Cash Plan.
• Employee Assistance Program.
• 25 days holiday plus your birthday off, with options to purchase more.
• Company Pension Scheme.
• Life Assurance (x4).
• Diverse workforce.
• Training via Node4 Academy.
• Family discounts and benefits portal.
• Discounted gym memberships.
• Modern facilities and social events.
• Complimentary drinks, snacks, and fruit.

Why join Node4?

Founded in 2004, Node4 has grown from a small office to over 1200 employees nationwide. Our success is driven by our people, who embody our values of Passion, Innovation, and Trust. We are passionate about technology and providing exceptional service, fostering a welcoming, evolving environment.

Join us to develop your career in a vibrant company committed to excellence.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting