Service Desk Analyst

TN United Kingdom; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Service Desk Analyst to provide first-class customer service within a service desk environment. This permanent role offers a hybrid working model, allowing you to support colleagues across the UK and Ireland. You will be the first point of contact for IT queries, ensuring efficient ticket resolution and maintaining service level agreements. Join a company committed to sustainability and diversity, where your skills will help create a better workplace and contribute to meaningful projects. A competitive salary and benefits await you!

Benefits

33 days holidays

Pension scheme

Life Assurance

Share options

Staff Discount

Qualifications

• Experience in 1st line IT support or equivalent.
• Strong analytical and troubleshooting ability.

Responsibilities

• Provide efficient support to business users.
• Action tickets promptly and professionally.
• Resolve issues at the first point of contact.

Skills

1st line IT support

Troubleshooting Windows

MS Office support

Analytical skills

Customer support

Communication skills

Tools

Ticket logging system

Job description

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Client:

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

222e24ea8e79

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Do you have a passion for providing first class customer service within a service desk environment?

Here at Saint-Gobain Digital, we’re looking for a Service Desk Analyst to join our team.

This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis.

The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries.

What will I be doing :

• Providing an efficient, personalised support service to our business users.
• Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines.
• Actioning tickets promptly, in a professional service led manner.
• Wherever possible resolving and closing tickets at the first point of contact.
• Able to remain calm, focussed and professional.
• Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action.

What do I need to be successful:

• Experience of 1st line IT support or equivalent
• Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults.
• Experience of a ticket logging system
• A strong analytical & troubleshooting ability
• Experience of user / customer support.
• Excellent communication and people handling skills.

What’s on offer:

• A competitive salary + bonus
• 33 days holidays –increasing with service
• Pension – 4% contribution increasing with service.
• Life Assurance – 2 x salary / 4 x salary in pension scheme
• Share options – Monthly scheme buy 4 get 1 free
• Staff Discount – Across Saint-Gobain brands

About Us

Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to “make the world a better home” and specifically contribute to our target of zero carbon by 2050.

As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications.They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.