24/7 Secure Network Operations Shift Engineer

BT Group; Chippenham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and your immed

Market-leading Pension scheme

Holiday purchase scheme

Discounted BT products

Healthcare options

Job summary

BT Group in Chippenham is seeking an Operations Shift Engineer to support a resilient and secure global data network. You will be part of a multi-skilled team ensuring availability, performance, and security of critical services on a 24/7 shift pattern.

eligibility for DV Level clearance and a British passport are required. The role focuses on 2nd line incident support, reporting, and proactive operational management to protect key systems and maintain customer confidence.

Qualifications

• CCNA level or equivalent with Cisco router experience.
• Experience with DDI platforms (DNS, DHCP, IPAM).
• Experience with WAN optimisation technologies and devices.
• Desirable: good understanding of IP data networks and firewall principles.
• ITIL knowledge is a plus.

Responsibilities

• Resolve issues across a global IP network and coordinate with internal teams.
• Produce operational and performance reports to support service targets.
• Provide 2nd line incident support with diagnostics and escalation.
• Maintain relationships with customers, suppliers, and stakeholders while following security policies.
• Deliver 24/7 service operations on a shift rotation and align services to customer requirements.
• Contribute to process improvements and learn new network technologies.
• Maintain accurate operational, contractual, and security documentation.

Skills

CCNA level

Palo Alto firewall

Nokia firewall

DDI platforms

WAN optimisation

Job description

BT Group in Chippenham is seeking an Operations Shift Engineer to support a resilient and secure global data network. You will be part of a multi-skilled team ensuring availability, performance, and security of critical services on a 24/7 shift pattern.

eligibility for DV Level clearance and a British passport are required. The role focuses on 2nd line incident support, reporting, and proactive operational management to protect key systems and maintain customer confidence.