Secure Voice Operations Engineer - 2nd/3rd Line, 24/7

BT Group; Corsham; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7

Carers leave (2 weeks)

Pension scheme – 5% employee + 10%

Holiday purchase scheme

Job summary

BT Group is seeking a Voice Operations Professional for Corsham (7 days on site) to provide 2nd and 3rd line support for secure voice services and manage provisioning, incidents and changes across complex voice networks. The role requires working in PNCC with strict security requirements and DV UK Government clearance eligibility.

The ideal candidate will have knowledge of TDM, SIP, IP telephony, Windows server environments and ITIL processes, with a proactive approach to monitoring and

Qualifications

• Voice & network tech knowledge including TDM, SIP, IP telephony and voice gateway tech.

Responsibilities

• Provide 2nd and 3rd line support for secure voice services and ensure high availability.
• Manage service provisioning, incidents, faults, problems and change implementation across voice networks.
• Proactively monitor and troubleshoot secure customer environments to resolve issues before impact.

Skills

Voice & Network Technologies

Platform & Service Management

Operational Support & Problem Solving

Job description

BT Group is seeking a Voice Operations Professional for Corsham (7 days on site) to provide 2nd and 3rd line support for secure voice services and manage provisioning, incidents and changes across complex voice networks. The role requires working in PNCC with strict security requirements and DV UK Government clearance eligibility.

The ideal candidate will have knowledge of TDM, SIP, IP telephony, Windows server environments and ITIL processes, with a proactive approach to monitoring and