24/7 NHS Switchboard & Helpdesk Advisor

Ashford & St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Night/weekend enhancements

Job summary

Ashford & St. Peter's Hospitals NHS Foundation Trust is seeking a Customer Services Advisor to join our team at St. Peter's Hospital.

The role covers a 24/7 Switchboard service with a fixed eight-week rota, including days, nights, weekends and bank holidays, plus lone working on nights after full training. You will support the Estates and Facilities Helpdesk and provide admin support to the senior management team, ensuring courteous, efficient service and accurate record keeping for emergencies

Qualifications

• GCSEs grade A-C in core subjects.
• IT qualifications.
• Experience in NHS customer-facing roles is preferred.

Responsibilities

• Provide a centralised switchboard service for the Trust.
• Route calls to correct extensions and manage call queuing.
• Monitor emergency alarms and paging systems.
• Liaise with Estates and Facilities Helpdesk to log maintenance calls.
• Maintain accurate records of calls, faults and incidents.
• Communicate with public and staff in a courteous, professional manner.

Skills

Customer focused experience

NHS experience

Education

GCSEs A-C in core subjects

IT qualifications

Job description

Ashford & St. Peter's Hospitals NHS Foundation Trust is seeking a Customer Services Advisor to join our team at St. Peter's Hospital.

The role covers a 24/7 Switchboard service with a fixed eight-week rota, including days, nights, weekends and bank holidays, plus lone working on nights after full training. You will support the Estates and Facilities Helpdesk and provide admin support to the senior management team, ensuring courteous, efficient service and accurate record keeping for emergencies