Senior Customer Services Supervisor — Flexible Switchboard Lead

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 27,000 - 36,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a dynamic Customer Services Senior Supervisor to lead the Switchboard team at Broomfield Hospital. This full-time role (37.5 hours) runs Mon–Fri, 09:00–17:00 with flexibility to meet a busy hospital environment.

You will inspire and support a team delivering vital customer services 24/7, 365 days a year. You will oversee day-to-day operations, drive KPI performance and uphold the highest customer service standards when dealing with patients,

Qualifications

• Experience leading or supervising a customer service or front-line team.
• Ability to monitor and improve service standards and KPIs.
• Strong communication and calmness under pressure in a busy hospital environment.

Responsibilities

• Coordinate day-to-day operations of the Customer Services Team and support the Switchboard Services Manager.
• Motivate, develop and ensure KPI compliance within the team.
• Maintain high standards of customer service for patients, staff and visitors across the Trust.

Skills

Customer service

Team supervision

KPI management

Job description

Southend University Hospital NHS Trust is seeking a dynamic Customer Services Senior Supervisor to lead the Switchboard team at Broomfield Hospital. This full-time role (37.5 hours) runs Mon–Fri, 09:00–17:00 with flexibility to meet a busy hospital environment.

You will inspire and support a team delivering vital customer services 24/7, 365 days a year. You will oversee day-to-day operations, drive KPI performance and uphold the highest customer service standards when dealing with patients,