24/7 IT Service Desk Apprentice – Learn, Support, Grow

QA; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension scheme

Electric car salary sacrifice scheme

Annual learning credits

Company bonus schemes

Job summary

QA is seeking an apprentice to provide 24/7/365 IT support for end users, under supervision of senior engineers. You will troubleshoot, document, and assist with knowledge base development to improve self-service.

This entry-level role suits recent graduates or early IT career entrants. The program emphasizes customer service, professional demeanor, and adherence to ITSM practices such as SLAs and ITIL guidelines.

Qualifications

• Entry-level apprenticeship in IT support.
• 3 GCSEs (or equivalent) 4+ in any subject.
• Maths and English GCSEs 3+ or above.

Responsibilities

• Serve as the primary contact for end-user IT inquiries via phone, email or ticketing system.
• Troubleshoot issues related to OS, apps, printers, networks and IT tools.
• Document all requests and resolutions in the ticketing system accurately.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Education

GCSEs 4+ in any subject

GCSE Maths & English 3+

Tools

Ticketing system

Job description

QA is seeking an apprentice to provide 24/7/365 IT support for end users, under supervision of senior engineers. You will troubleshoot, document, and assist with knowledge base development to improve self-service.

This entry-level role suits recent graduates or early IT career entrants. The program emphasizes customer service, professional demeanor, and adherence to ITSM practices such as SLAs and ITIL guidelines.