24/7 IT Service Desk Apprentice – Learn & Grow

QA; England; On-site; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Pension scheme

Electric car salary sacrifice scheme

Annual learning credits

Company bonus schemes

Job summary

Prolinx seeks a proactive IT apprentice to join our 24/7/365 support team, providing high-quality technical help and troubleshooting to end users. You will work under the supervision of experienced engineers to ensure minimal downtime and optimal IT service performance.

This entry-level role is ideal for recent graduates or early IT career entrants, offering hands-on experience and growth within a fast-paced environment. Training and professional development are core to this opportunity.

Qualifications

• Entry-level IT apprenticeship requiring willingness to learn and provide 24/7 support.
• GCSE requirements: Maths and English at 3+; 4+ in any subject.
• No existing higher qualification in a similar subject for eligibility.

Responsibilities

• Serve as the primary point of contact for IT inquiries from end-users via phone, email, or ticket system.
• Troubleshoot and resolve issues related to OS, apps, printers, networks, and other IT tools.
• Document all requests and resolutions in the ticketing system with accuracy.
• Contribute to internal knowledge base articles and user guides.
• Provide status updates to end-users and give clear resolution steps.
• Prioritise and escalate unresolved issues to other teams as needed.
• Monitor system alerts and perform routine checks to ensure IT services run optimally.
• Collaborate with other departments to resolve complex issues.
• Adhere to ITSM best practices including SLAs and ITIL guidelines.
• Deliver excellent customer service with a professional demeanor.

Skills

Customer service

IT troubleshooting

Ticketing system

Documentation

Communication

Team collaboration

Education

3 GCSEs 4+

GCSE Maths and English 3+

No higher qualification in similar subject

Tools

Ticketing system

Job description

Prolinx seeks a proactive IT apprentice to join our 24/7/365 support team, providing high-quality technical help and troubleshooting to end users. You will work under the supervision of experienced engineers to ensure minimal downtime and optimal IT service performance.

This entry-level role is ideal for recent graduates or early IT career entrants, offering hands-on experience and growth within a fast-paced environment. Training and professional development are core to this opportunity.