24/7 Helpline Counsellor — EAP & Wellbeing Expert

WhereToTalk; Manchester; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

BACP membership paid

Private medical insurance

25 days holiday

Birthday day off

Cycle to work

Job summary

The Portfolio Group is partnering with a trusted health and wellbeing network to recruit a Helpline Counsellor joining a 24/7 support line. You will provide immediate emotional support, complete clinical assessments, and signpost appropriately, with telephone/video counselling contributing toward BACP accreditation.

Ideal candidates have a Diploma level 4 in Counselling, at least 150 hours, and BACP registration (or COP booked).

Qualifications

• Diploma level 4 in Counselling and minimum of 150 counselling hours.
• Registered member of the BACP or equivalent (or COP booked).
• Relevant telephone experience.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).
• High level of organisational ability; ability to work to tight deadlines and targets.
• Good communication and customer service skills.

Responsibilities

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.

Skills

Counselling

Telephone experience

Communication

MS Office

Education

Diploma level 4 in Counselling

Tools

BACP registration

Job description

The Portfolio Group is partnering with a trusted health and wellbeing network to recruit a Helpline Counsellor joining a 24/7 support line. You will provide immediate emotional support, complete clinical assessments, and signpost appropriately, with telephone/video counselling contributing toward BACP accreditation.

Ideal candidates have a Diploma level 4 in Counselling, at least 150 hours, and BACP registration (or COP booked).