Helpline Counsellor

The Portfolio Group; Hinckley; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Birthday day off

Holiday entitlement & bank holidays

Private medical insurance

Pension & Life Insurance

Job summary

The Portfolio Group is recruiting for a Wellbeing Counsellor to join a trusted health and wellbeing network on a full-time, onsite basis. You will provide immediate emotional support via a 24/7 helpline, conduct assessments and signpost appropriately, and deliver structured telephone/video counselling arrangements that may contribute toward BACP accreditation.

Requirements include a Diploma level 4 in Counselling with 150 hours, 12 months post-qualification experience, BACP registration, and

Qualifications

• Diploma level 4 in Counselling and minimum 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP or equivalent.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).

Responsibilities

• Provide efficient and effective telephone counselling service to all callers.
• Demonstrate ability to work with distressed individuals and those at risk.
• Provide in-the-moment support using a Solution Focused approach to achieve one call resolution.

Skills

Counselling

BACP registration

MS Office literacy

Telephone counselling

Education

Diploma level 4 in Counselling

Tools

MS Office

Video calls

Job description

Wellbeing Counsellor

£(phone number removed) FTE

Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits:

• 5 days' holiday, plus bank holidays
• Day off on your birthday
• Holidays increase after 2- and 5-years' service
• Cash plan for you (and your children, if any)
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Support with revalidation and CPD
• Funding support with training and development 11. Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
• Free 24/7 onsite gym with regular group classes

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INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position