Helpline Counsellor Required: Manchester, Greater Manchester

WhereToTalk; Manchester; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Holiday accrual after years of service

Private medical insurance

Pension and life insurance

Free on-site gym

Season ticket loan

Paid BACP membership

Descripción de la vacante

The Portfolio Group is seeking an EAP Counsellor to join their 24/7 helpline team in a client setting. You will deliver structured telephone and video counselling, perform rapid assessments, and guide callers to appropriate signposting while contributing to ongoing professional development.

Ideal candidates hold a Diploma level 4 in Counselling with 150 hours, are BACP registered, and proficient with MS Office. This onsite role offers progression and a supportive, best-in-class workplace culture.

Formación

• Diploma level 4 in Counselling with minimum 150 counselling hours.
• Registered member of the BACP or equivalent.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).

Responsabilidades

• Provide an efficient and effective telephone counselling service to all callers.
• Demonstrate ability to work with distressed individuals and those at risk.
• Provide in-the-moment support using a solution-focused approach aiming for one-call resolution.

Conocimientos

Telephone counselling

Solution-focused approach

One-call resolution

BACP registration

Computers (MS Office)

Educación

Diploma level 4 in Counselling

150 counselling hours

Herramientas

MS Office

Word

Excel

PowerPoint

Descripción del empleo

The Portfolio Group

• Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• Registered member of the BACP or equivalent
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits:

• Day off on your birthday
• Holidays increase after 2- and 5-years’ service
• Cash plan for you (and your children, if any)
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance
• Support with revalidation and CPD
• Funding support with training and development 11. Holiday season bonus after 3 years’ service
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
• Free 24/7 onsite gym with regular group classes