24/7 First Line IT Support Engineer – Chertsey

Krome Technologies Ltd; Chertsey; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible leave

Employee assistance program

EV salary sacrifice

Private medical insurance

Job summary

Krome Technologies Ltd is seeking a First Line Technical Support Engineer to join our 24x7 Helpdesk from our Chertsey head office in Surrey. You will handle hands-on troubleshooting for hardware and software, resolving issues quickly while maintaining high service levels.

The role requires strong communication, a quick learning curve, and independent problem-solving. Training will be provided; travel to client sites may be required.

Qualifications

• 1-2 years in a similar role or recent graduate.
• Excellent English communication skills, both written and spoken.
• Valid UK driving licence is essential.
• Experience with MS Office Suite and Active Directory.
• Experience with a ticketing system and meeting SLAs is advantageous.

Responsibilities

• Provide first line IT support for hardware and software issues.
• Troubleshoot and resolve tickets from the Helpdesk, ensuring timely responses.
• Collaborate with 24x7 Support Team to meet customer expectations.
• Occasional travel to London and client sites as required.

Skills

Communication

MS Office

AD

Ticketing SLAs

Driving Licence

Education

Graduate or equivalent

Tools

TeamViewer

Exchange/Office 365

Antivirus

Job description

Krome Technologies Ltd is seeking a First Line Technical Support Engineer to join our 24x7 Helpdesk from our Chertsey head office in Surrey. You will handle hands-on troubleshooting for hardware and software, resolving issues quickly while maintaining high service levels.

The role requires strong communication, a quick learning curve, and independent problem-solving. Training will be provided; travel to client sites may be required.