First Line Technical Support Engineer (Shift Patterns)

Krome Technologies Ltd; Chertsey; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible leave

Employee assistance program

EV salary sacrifice

Private medical insurance

Job summary

Krome Technologies Ltd is seeking a First Line Technical Support Engineer to join our 24x7 Helpdesk from our Chertsey head office in Surrey. You will handle hands-on troubleshooting for hardware and software, resolving issues quickly while maintaining high service levels.

The role requires strong communication, a quick learning curve, and independent problem-solving. Training will be provided; travel to client sites may be required.

Qualifications

• 1-2 years in a similar role or recent graduate.
• Excellent English communication skills, both written and spoken.
• Valid UK driving licence is essential.
• Experience with MS Office Suite and Active Directory.
• Experience with a ticketing system and meeting SLAs is advantageous.

Responsibilities

• Provide first line IT support for hardware and software issues.
• Troubleshoot and resolve tickets from the Helpdesk, ensuring timely responses.
• Collaborate with 24x7 Support Team to meet customer expectations.
• Occasional travel to London and client sites as required.

Skills

Communication

MS Office

AD

Ticketing SLAs

Driving Licence

Education

Graduate or equivalent

Tools

TeamViewer

Exchange/Office 365

Antivirus

Job description

Location: Chertsey, Surrey
Salary: £25,000 - £30,000 Basic (depending on experience) + £4k Shift Allowance
Hours: Full time - 24x7 shift pattern (4 days/nights on, 4 days off)
Contract: Permanent

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that prides itself on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity and proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity.

The Role

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team.

Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required.

The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am - 8.00pm or 8.00pm - 8.00am (with 2 hours' break).

Essential Requirements

• 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT
• Experience with, or an understanding of, the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc.
• Some experience using a Ticketing system/working to SLAs will be advantageous
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essential
• Valid UK driving licence is essential

Benefits

• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
• Employee Assistance Programme
• Electric Vehicle (EV) Salary Sacrifice Scheme
• Private Medical Insurance (applicable after 5 years' service)
• Learning and Development Programme, aimed to support Career Progression
• Monthly Employee Recognition Awards (Extra Days' Holiday or Amazon Voucher Rewards)
• Long Service Recognition Awards for 5, 10, 15 years+
• Complimentary Breakfast Available (8am - 9am, Monday - Friday)
• Complimentary Tea/Coffee and Fresh Fruit Available All Day
• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
• Discounted Corporate Gym Membership
• Cycle to Work Scheme
• Shower Facilities
• Free Private Car Park
• Staff Breakout Room with Pool Table
• Modern, Open Plan Office Environment
• Regular Company-Funded Social Events
• Company-Funded (Voluntary) Participation in our Charity Events
• Electric Vehicle Charging Points at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients

You may have experience in the following: 1st Line Support Engineer, First Line Support Analyst, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Helpdesk Support Engineer, IT Support Engineer, Desktop Support Technician, Technical Support Analyst, Junior IT Support Engineer, IT Graduate, etc.