IT Support Engineer - Remote & On-site Helpdesk Expert

Chattertons Group

Stamford

Hybrid

GBP 28,000 - 36,000

Full time

10 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Chattertons Group is seeking an IT Support Engineer to provide first-line helpdesk support, remote and on-site aid across offices, and lifecycle management of end-user devices. The role requires AD/365 administration and strong troubleshooting across hardware, software and networks.

Travel between Stamford and other Chattertons offices is required, with occasional out-of-hours work for maintenance and migrations.

Qualifications

Computing degree, higher education course, or equivalent industry experience.
Windows 11 and Windows Server (2016/2019/2022) including Hyper‑V.
Active Directory and Group Policy.
Microsoft 365 and Exchange Online administration.
Microsoft Intune endpoint management and device provisioning.
Networking (TCP/IP), switches, VLANs and firewalls.
Helpdesk/ticketing systems and remote support tools.
Industry certifications (e.g. CompTIA A+, Microsoft Azure/365/Endpoint Administrator).
Legal line-of-business applications (SOS Connect, Diktamen).
Endpoint security tooling and backup tooling.
IT asset and stock management, including inventory lifecycle.

Responsibilities

Provide first-line helpdesk support by logging, triaging, prioritising and resolving tickets.
Deliver remote and on-site support across all offices for hardware and software issues.
Provision, build, deploy and lifecycle-manage end-user devices and peripherals.
Carry out AD and Microsoft 365 administration tasks including Exchange online.
Perform patching, backups and respond to security findings.
Support ICT projects like upgrades, hardware refreshes and office moves.
Create and maintain documentation, guides and knowledge base articles.