NHS Switchboard & Call Handler (Shift-based)

Adecco; Great Yarmouth; On-site; GBP 17,000 - 21,000; Full time

Job summary

Adecco is recruiting for a Switchboard Operator / Call Handler in Great Yarmouth. This temporary role offers an ASAP start, full-time shifts (days and nights) with an hourly rate band 3 inside IR35.

The successful candidate will manage high-volume calls, route to appropriate departments, and support emergency communications and incident responses. NHS switchboard experience and flexibility for short-notice shifts are essential to this position.

Qualifications

• NHS Switchboard experience or similar is essential.
• Sound understanding of healthcare departments to route calls correctly.
• Experience in a call handling or switchboard role is advantageous.
• Ability to stay calm and make quick decisions during emergencies.
• Commitment to health, safety, confidentiality and safeguarding policies.
• Flexible to cover shifts, including short-notice requests.

Responsibilities

• Handle incoming calls and route to the right teams with high service standards.
• Adapt communication style to diverse callers, including distressed individuals.
• Follow quality assurance procedures for call handling.
• Respond to departmental alarms and coordinate emergency responses (Major Incident procedures).
• Assist with helicopter arrival communications and designated timescales.
• Issue staff pagers and maintain accurate contact/on-call rotas.

Skills

NHS Switchboard experience

Healthcare knowledge

Call handling experience

Work under pressure

Health and safety adherence

Shift flexibility

Job description

Adecco is recruiting for a Switchboard Operator / Call Handler in Great Yarmouth. This temporary role offers an ASAP start, full-time shifts (days and nights) with an hourly rate band 3 inside IR35.

The successful candidate will manage high-volume calls, route to appropriate departments, and support emergency communications and incident responses. NHS switchboard experience and flexibility for short-notice shifts are essential to this position.