24/7 Hospital Switchboard Operator

Leeds Teaching Hospitals NHS Trust; Leeds; On-site; GBP 21,000 - 24,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust invites applications for an enthusiastic Switchboard Operator in the Patient Centred team at Leeds General Infirmary. You will handle hospital-wide telephone calls and support Outpatient Service administration.

The role requires excellent communication, IT skills and flexibility to work 12-hour shifts, including weekends and bank holidays, across multiple LTHT sites.

Qualifications

• GCSE English Language and Maths at a good level are required.
• Experience operating a switchboard and handling calls in a healthcare setting is preferred.
• Proven ability to communicate clearly and professionally with patients and staff.
• Ability to use standard IT applications and to learn new systems quickly.
• Experience coordinating a team and managing confidential information.

Responsibilities

• Be the first point of contact for telephone calls from patients and NHS staff.
• Operate a 24/7 switchboard with shift patterns including weekends and holidays.
• Respond to crash calls, fire alarms and medical gas alarms as part of emergency procedures.
• Support Major Incidents procedures and liaise with relevant teams.
• Provide a high standard of customer service and maintain patient confidentiality.

Skills

Excellent communication

IT skills

Telephone handling

Team coordination

Windows-based IT

Customer service

Education

GCSE English Language

GCSE Mathematics

Tools

Switchboard software

Microsoft Office

Job description

Leeds Teaching Hospitals NHS Trust invites applications for an enthusiastic Switchboard Operator in the Patient Centred team at Leeds General Infirmary. You will handle hospital-wide telephone calls and support Outpatient Service administration.

The role requires excellent communication, IT skills and flexibility to work 12-hour shifts, including weekends and bank holidays, across multiple LTHT sites.