Switchboard Operator Part Time - (Evenings and Weekends)

AGH Solutions Ltd; Steeton; On-site; GBP 1,240,000 - 1,791,000; Part time

Job summary

AGH Solutions Ltd. is seeking a Switchboard Operator for a part-time role covering evenings and weekends in a hospital setting. You will handle all incoming calls, operate bleep and pager systems, and coordinate with various hospital teams to ensure timely responses.

The position requires a calm, customer-focused approach in a busy environment. The role includes handling routine and urgent calls, maintaining call databases, and assisting with directory updates while upholding confidentiality and

Qualifications

• Willingness to undertake mandatory training.
• Customer Service Training/Qualification.
• Understanding of confidentiality.
• Knowledge of Information Governance.
• Experience operating a multiline switchboard.

Responsibilities

• Handle and manage all calls, internal and external within the hospital.
• Operate and update internal bleep and long-range pager systems.
• Respond to routine and emergency calls and notify relevant teams.
• Log urgent maintenance and pest control requests via estates helpdesk 24/7.
• Work in a small team, remaining calm under pressure.

Skills

Follow instructions ( verbal & written

Customer Service Training

Tools

Bleep system

Pager system

Call databases

Telephone directory

Job description

Switchboard Operator Part Time - (Evenings and Weekends)

To provide a Switchboard Operator service 24/7 in handling all calls and communication within a busy hospital, healthcare setting ensuring a continued friendly and professional service in an at times busy environment.

Please note: applicants must be OVER 18 years of age to apply for this position

Main duties of the job

To handle and manage all calls both internal and external within the hospital ensuring prompt and courteous service.

To operate and update when required internal bleep and long range pager systems (training provided) and updating information where required with the call databases and telephone directory.

To respond and ensure routine and nonroutine emergency calls are answered and relevant teams are communicated to attend any urgent events.

To respond and notify the correct teams for any fire alarm activations and security alarms.

To log all urgent maintenance and pest control requests via our estates helpdesk 24/7

To be able to work in a small team offering support to callers and at times having empathy and sympathy and remaining calm in handling some calls in a busy pressured environment.

About us

The Switchboard team are a small team working together to ensure the 24/7 provision of a call handling environment within a control room Operator environment

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation

Person Specification

Qualifications

• Willingness to undertake mandatory training and any other departmental training/qualification requirements
• Customer Service Training/Qualification

Knowledge

• Understanding of confidentiality
• Demonstrates an understanding of Dignity & Respect
• Understanding of Information Governance

Skills

• Ability to follow instructions bother verbal and written

Experience

• Operation of a multiline switchboard
• Previous experience working with public/customers and use of computer based programmes
• Previous experience of working in a hospital/healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.