24/7 Emergency Call Advisor (Glasgow)

Bield Housing and Care; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Generous annual leave allowance

Enhanced pension scheme

Occupational Sick Pay

Family Friendly Policies

Health care benefit plan

Cycle-to-Work scheme

Credit union access

Employee Assistance Programme

All Disclosure checks paid for

Full training, onboarding and buddy 지원

Job summary

Bield Housing & Care in Glasgow is seeking an Emergency Call Advisor to be the reassuring first point of contact in our 24/7 Alarm Receiving Centre. You will respond to emergency activations and wellbeing calls with empathy, coordinating responses and ensuring accurate records.

The role requires calm, clear communication and the ability to work in a values-driven team. Training is provided, with shifts including evenings and weekends to maintain 24/7 coverage.

Qualifications

• Genuine passion for supporting people.
• Clear and compassionate communication.
• Stay calm and confident in challenging situations.
• Use good judgement and problem-solving skills.
• Adaptable to new ways of working, including digital changes.
• Good keyboard and IT skills.

Responsibilities

• Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls.
• Use effective questioning and active listening to assess situations and coordinate responses.
• Manage emergency repairs, false alarm checks and proactive follow-up calls.
• Maintain accurate records of all calls and actions taken.
• Work as part of a small, dedicated, values-driven team.
• Deliver exceptional customer service aligned with Bield's person-centred approach.

Skills

Passion for helping others

Clear communication

Calm under pressure

Good judgment

Adaptability to digital changes

Keyboard IT skills

Resilience

Job description

Bield Housing & Care in Glasgow is seeking an Emergency Call Advisor to be the reassuring first point of contact in our 24/7 Alarm Receiving Centre. You will respond to emergency activations and wellbeing calls with empathy, coordinating responses and ensuring accurate records.

The role requires calm, clear communication and the ability to work in a values-driven team. Training is provided, with shifts including evenings and weekends to maintain 24/7 coverage.